PRIVACY POLICY
A LEGAL DISCLAIMER
The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Privacy Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific privacy policies you wish to establish between your business and your customers and visitors. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Privacy Policy.
PRIVACY POLICY - THE BASICS
Having said that, a privacy policy is a statement that discloses some or all of the ways a website collects, uses, discloses, processes, and manages the data of its visitors and customers. It usually also includes a statement regarding the website’s commitment to protecting its visitors’ or customers’ privacy, and an explanation about the different mechanisms the website is implementing in order to protect privacy.
Different jurisdictions have different legal obligations of what must be included in a Privacy Policy. You are responsible to make sure you are following the relevant legislation to your activities and location.
WHAT TO INCLUDE IN THE PRIVACY POLICY
Generally speaking, a Privacy Policy often addresses these types of issues: the types of information the website is collecting and the manner in which it collects the data; an explanation about why is the website collecting these types of information; what are the website’s practices on sharing the information with third parties; ways in which your visitors and customers can exercise their rights according to the relevant privacy legislation; the specific practices regarding minors’ data collection; and much, much more.
To learn more about this, check out our article “Creating a Privacy Policy”.
While I already had experience in manufacturing before this project, it was focused on serving small—to medium-sized businesses. In these organizations, a few people usually perform multiple roles in the overall job fabrication process.
A big difference now is that Omnitech is located in an emerging manufacturing market and has been in business for a long time, factors that have allowed it to grow and expand its presence in its region.
My original assumption is that because they are a larger organization, there a defined company architecture that places different people to completely own sections of the overall manufacturing process.
For this reason, the first step for me was to get an overview of their organizational chart, understand how departments function right now, and get familiar with how manufacturing job assignments move within the company from beginning to end.
While before this project I already had experience with the overall manufacturing process, but it was focused on serving small to medium sized business. Most often in these organizations, a few people usually perform multiple roles in the overall job progress and a small factory footprint.
Omnitech has been in the industry for years, which has allowed it to grow and expand its presence in the region. This has enabled it to have more defined roles in its manufacturing process, to the point where it almost has clearly defined teams that own portions of the manufacturing process.
In other words, the foundation for having fully fleshed-out departments is there. Most teams already have an idea of their duties and responsibilities, but they need additional clarification and tools to support them in that endeavor. One of the challenges is clearly defining the tasks that each team should own and the relationships between each cross-team collaboration.
The first step was to look into what they have as an overall flow chart that tells the story of how they operate as a whole, and essentially make an inventory of the currents status of their workflow. Here is a sneak peek of their high level process:
Getting Started
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How do you transform a cluttered, underutilized platform into a sleek, engaging experience that skyrockets user growth by over 1,300% in just a few weeks? As the solo product designer at SURF Music—a B2B marketplace built by creators for creators—I faced the challenge of transforming a cluttered interface into an experience that felt intuitive, exciting, and essential. With a critical launch deadline and an upcoming Series A funding round, I knew this was about more than just UI. We needed a strategy that would make SURF’s standout features useful, engage users , and drive lasting growth.
Getting Started
Results & Impact
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The new layout was a crucial part in setting SURF up for not only the launch itself, but the predicted flood of new users that SURF would acquire following the launch. This was a strategic decision to improve feature discovery to make a path to up-selling users to the premium tier from the new Freemium offering. This redesign had some other pretty exciting outcomes:
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User Base Boom: Our user base shot up from 960 to 14,018 right after the launch of SURF 4.0 — that’s a 1,360% increase!
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Feature Engagement Spike: We saw a 420% increase in the use of “Magic Search” and other key features. The more prominent placement worked wonders in getting people to explore.
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Conversion Rates Jumped: The Freemium tier led to an incrase of paid subscribers. Making sure users saw the value of upgrading paid off.
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Positive Feedback: MVP users praised the platform as more intuitive and visually appealing, with easier navigation and better access to the features they cared about.
Results & Impact
As SURF prepares for substantial growth in the coming year, we face the challenge of designing for scalability.
Until now, SURF’s user base was carefully curated through a white-glove onboarding approach, where executives personally pitched to a select group of high-quality music producers and creators. However, to support rapid expansion, we must transition away from this manual process and focus on product features that automate quality control, protect against spam and copyright infringement, and maintain the platform’s integrity.
In addition to these safeguards, we will need to optimize SURF’s recommendation algorithm to balance visibility for all users while ensuring a satisfying experience for music buyers. This will be essential to building a well-functioning two-sided marketplace. With limited resources, I recognize we may need to prioritize one user persona initially before expanding our focus.
To inform this strategy, I plan to study successful design solutions from established two-sided marketplace platforms, particularly those outside the music-tech space, such as ride-sharing and short-term rental apps. These industries offer valuable insights into scalable, design-focused solutions for managing growth, quality, and user engagement—lessons we can adapt to meet SURF’s unique needs and drive sustainable growth. I am so, SO excited for this next chapter and remain agile to adapt as we dive into another year.
